TOTAL SUCCESS

 Customer Success and Account Management as-a-service

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About me

 My name is Igal Katz, and I am a Customer Success and Account Management Consultant, bringing over two decades of experience in customer-facing roles, including global Enterprise Account Management, Customer Success Management, Presales, Sales, Consulting, and Business Development

I am fluent in six languages—French, Dutch, English, German, Spanish, and Hebrew. I possess a deep understanding of European culture, which allows me to effectively engage with clients

My diverse knowledge of the hi-tech industry spans across SaaS, Telecom, Security, Video, DevOps, Education, and more.
I enjoy engaging with people and have experience working with both large enterprises and small businesses.

I am eager to leverage my expertise to provide top-notch services that ensure client success

Our Vision

We are dedicated to helping you overcome language and cultural barriers and expand your reach into the European market directly or through local partners.

Our custom services are designed to meet your specific needs and budget.

We offer various services, from one-time introductory meetings with your customers in languages such as German, French, Dutch, and more to handle the entire sales cycle until closure. 

We also accompany your existing customers on their journey to ensure optimal adoption and retention, minimizing the risk of churn and ultimately leading to successful renewals and upsells.

Moreover, we can perform Quarterly Business Reviews (QBR) in European languages. Our goal is to help you reduce churn and increase adoption and retention, ultimately leading to the success of your business.

​ Let us help you take your business to the next level​

Proposed sales & CSM services​

  • Helping Israeli Tech companies expand into new markets in EMEA

I am currently engaged in the task of assisting Israeli technology companies in their expansion into new markets in EMEA. This involves carrying out extensive research to search for new leads and subsequently qualifying them based on specific criteria. My aim is to provide comprehensive support to these companies in their pursuit of growth and success in the global market.

 

  • Customer Success Management As-a-Service in EMEA

Our organization provides Customer Success Management services across the EMEA region. Our team is responsible for initiating kick-off meetings with new clients and guiding them through the onboarding process. 
We work closely with our clients to establish project timelines and ensure their adoption, retention, and satisfaction with our offerings. 
Our approach includes conducting Quarterly Business Reviews (QBRs) and regular health-check meetings to evaluate the progress of our clients' projects and address any concerns they may have. 
Additionally, we manage renewals and upsells to ensure that our clients continue to receive the highest quality services.
Our team is committed to delivering exceptional customer experiences and fostering long-term partnerships with our clients.

  • Assist with language barriers in meetings (remote or onsite).

We understand how language barriers can limit communication during meetings, regardless of whether they are remote or onsite. That's why we offer our assistance in overcoming these barriers by providing language support in French, German, Dutch, English, and Hebrew. Our team of experts will ensure that language is not a hindrance to effective communication during meetings. Additionally, we also represent our customers at international trade shows, ensuring that your brand is well-represented and that potential clients can communicate with ease. 

  • Seeking partners for Israeli Tech companies in EMEA

We are seeking potential partners for Israeli technology companies in the EMEA region. 
Our primary objective is to identify, qualify, and manage partner channels in order to expand the reach of our customers.
Our responsibilities include evaluating the background and expertise of possible partners as well as overseeing the partner channels to ensure that they are effectively promoting the technology companies. 

Our team is dedicated to creating and maintaining successful partnerships between our customers and their partners. As such, we take great care in identifying and selecting partners that have the qualifications, resources, and capabilities to achieve mutual goals. 

We are committed to providing a high level of support and assistance to our partners throughout the partnership process. We believe that through close collaboration and effective communication, we can develop a partnership that will be beneficial for all parties involved. 

  • Sales Admin​

Are you in search of a sales admin who can handle your business's orders, invoicing, and delivery? Look no further, because I'm here to help! I can prepare and send quotes, manage orders with customers, process the orders and invoices internally, and make sure your products are delivered to your customers safely and on time. Let's work together to take your business to the next level!.

  • Creating presentations (Kickoff, QBR, etc…)​

We assist with preparing presentations for customer meetings such as Kickoff and QBR presentations, Our goal is to help you deliver a powerful message that resonates with your audience.​

My customer's profile​

  • Israeli startups looking to expand their operations in the EMEA region, specifically in Benelux and DACH: . 
  • Israeli companies that already have customers in EMEA but require a customer success manager (CSM) to ensure successful onboarding and adoption. 
  • Israeli companies that already have customers in EMEA but wish to increase sales through local channel partners. 
  • European customers who wish to do business with Israel.
  • European customers who wish to do business with Germany or France.

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